How Do I Speak to Someone at Qantas in Australia?

How Do I Speak to Someone at Qantas in Australia?

The third-oldest airline in the world, Qantas Airways is the national carrier of Australia. It was established in 1920 and officially began assisting tourists from outside in 1935. In the beginning, the airline served Queensland and the Northern Territory, thus getting the acronym "Qantas" which stands for Queensland and Northern Territory Aerial Services. Another name for the airline is “The Flying Kangaroo”, with the promise to offer you the best services.

How Do I Speak to Someone at Qantas?

There could be times when you would require to call the Qantas customer service number such as for getting help with reserving a Qantas Airways ticket for travel or changing your flight reservation. You can always book your flights online through their official website but in case you seek professional guidance or need some clarification on a few policies then you can call Qantas Airways any time of the day.

How Do I Speak to a Live Person at Qantas?

There are a number of ways to speak to a live person at Qantas Airways, including:

  • Calling Qantas customer service number
  • Using the live chat feature (available for the frequent flyers)
  • Email them your queries
  • Connect with them directly on social media platforms 

How Do I Get in Touch with Qantas?

By calling the Qantas phone number 13 13 13 (Local Official) or +1(878)-728-7032 (OTA, No Wait Time) /+61 3 5462 4520, customers can speak to a live person at any time and ask inquiries or report issues. On the contact us page of the official Qantas Airways website, you can find the phone number. To order tickets, manage reservations, or for any other inquiries, they can also go to the nearby regional office. They can also carefully follow the IVR instructions below:

  • To see or cancel reservations, press 1.
  • For any complaints or suggestions, press 2.
  • For luggage policy and any refunds, press 3.

To speak to the agent and begin the chat, press 5. Explain your issues to them to get a resolution from them.

  • For Overseas, the Qantas phone number is: 13 13 13
  • For Group Booking, call at 13 26 24
  • For Frequent Flyer members, you can contact us via the Qantas phone number: 13 11 31

Why should you Speak to the Qantas Customer Service Number?

The following top-notch services are offered to customers by the Qantas Airways customer support team:

  • Passengers can get 24/7 travel guidance and use the expert's knowledge to customize their travel plans.
  • Additionally, if you are experiencing problems changing or canceling plans, call a Qantas Airways agent. The booking team will also find the best deals and help you fly within a planned vacation budget. On the manage trip page, you can upgrade your tickets online by following the on-screen instructions if you like.
  • Imagine that after canceling your flights, you need to check the status of your refund but are unable to do so online. In that instance, get in touch with the team and provide them with information regarding your flight, such as your last name and flight reference code.
  • Qantas Airways provides specialized service to customers who are purchasing flights for a group vacation. They will also run a system check and update you on the status of your pending refund. They could also be informed of the anticipated number of passengers on each trip. They will take the finest safety measures to make sure your trip is worthwhile.

Other ways to Contact the Qantas Airways Customer Support:

Even when you’re calling the Qantas Airways phone number fails to provide you with an apt solution, or you merely wish to contact Qantas Airways through a different medium then you have numerous other options, such as contacting them via chat, email, or social media.

Live Chat options for contacting Qantas include:

Qantas customer service agents can be reachable through chat. You must visit the Qantas Airways website and click the "Contact Us" link. You can choose the chat support option from the list of available ways to contact a live person. The right corner of the page will display a chat box. You will be assigned a live chat when you tap on it. Enter or choose your problem from the available options, and a live chat person will help you resolve it. Due to their availability, they will respond to you right away. Only Frequent Flyer members have access to the Qantas live chat feature.

For SMS Services:

You can text the following number 0477 726 827.

For Email support:

You can visit the same “Contact Us” page and navigate below to find the option to email the airline with your queries. You will get a response from a representative of the airline within a few working days.

For contacting the airline through Social Media platforms:

Another way to contact the airline is through social media platforms such as Twitter, Facebook, and Instagram. You can message them directly on their official social media handles, or you can post your queries on the platform and tag the airline to grab their attention.

FAQs about Qantas Airways Customer Support:

When can I call Qantas Customer Service Number?

You can call the Qantas Customer service number any time of the day as they are available 24x7.

How to Contact Qantas Airways Urgently?

When you contact the airline through the official Qantas phone number, you are provided with the resolution on a priority basis only. That is the best way to contact the airline urgently.

How long does it take for Qantas to Answer the Phone?

The wait time is around 39 to 50 minutes but you can ask the airline to arrange a callback as well so that you won’t have to wait around.

Does Qantas Have an office in Melbourne?

Qantas is situated at the Mascot, located in Sydney. With more than 3,500 employees working in its headquarters, it has a maintenance facility at the Brisbane airport.

Can I get a refund on a canceled flight due to COVID -19?

Yes, you are entitled to the full refund and the refund will be provided to you within 7 -20 working days.

Is it possible to reach Qantas over WhatsApp?

No, as of now, there is no option to contact Qantas over WhatsApp. But the airline can be contacted via other social media platforms such as Facebook, Instagram, and Twitter.

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Review Jenny
03 October 2022

I had a booking from Boise to Boston a few days ago but had to cancel due to some reason but didn't know how then I came across TheAirlinesInfo whose customer support was excellent and helped to cancel my flight by connecting with real person at Qantas Airways.