Qantas Airways

Everyone wants to have a comfortable flight, but nobody wants to spend more for a better flight. There are several reasons why passengers might need to make particular changes to their itinerary. Are you one of them as well? Do you currently want to make changes to a flight you have booked with Qantas Airlines?


Then, you must be aware that Qantas Airlines is a low-cost airline that operates to domestic and international destinations in Australia and New Zealand and owns Jetstar Airways. The airline offers a range of convenient options and services to help its guests. The Qantas Manage Booking feature is one of such outstanding offerings. This service enables travelers to change several aspects of their trips, improving their in-flight experience. For exploring more about Qantas airlines, passengers can visit TheAirlinesInfo. 

Qantas Flight Booking Process on TheAirlinesInfo

Check the government criteria for air travel, nevertheless, before you start Qantas flight booking, verify the booking procedure. These will include necessary records and details like your pre-approval quarantine, your immunization history, face masks, and health certificates and declarations. In addition, you must check the entry permissions; otherwise, the entry may be refused.

What is the Process of Qantas Flight Booking?

You must be aware of the precise procedures to guarantee a successful flight reservation. The primary stages for booking with Qantas Airlines online are listed below. You have to simply follow the below instructions for Qantas flight reservations:

  • First, you must access the Make a Flight Booking part on the homepage of the official website.
  • Next, begin the booking process by indicating the nature of your vacation. By default, it's a round journey, but you can modify it to a one-way trip by selecting the drop-down menu.
  • Next, decide whether or not you want to use points by sliding the button to the right.
  • Select the drop-down option next to it to select the preferred travel class. Also, pick flexible travel dates if you do not have an exact itinerary.
  • Next, you must include the name of the location, your departure details, including the airport, and your preferred travel dates. If your travel dates are variable, you can use this option to get flights for the precise month you intend to go.
  • Subsequently. choose "Search Flights"
  • Select the drop-down option next to it to select the preferred travel class. If you don't have a firm timetable, you should also choose flexible travel dates.
  • Next, you must include the name of the location, your departure details, including the airport, and your preferred travel dates. If your travel dates are variable, you can use this option to get flights for the precise month you intend to go.
  • Next, select the search flights button to look through the list of accessible flights.
  • Additionally, you can organize your searches in this section using a variety of criteria and decide whether or not you require a direct flight.
  • If you select the points service, click proceed next, and the new page will take you to the login page.

What is the method of using Qantas Manage Booking? 

You can use Qantas Manage Booking to serve the customer booking and make changes through GDS. You can even retrieve the booking using GDS and put the customer’s last name.

Here are the things you can do through the Manage Booking option:

  1. You can book passengers’ chauffeur drives, additional baggage, sporting equipment, and special meal requests with the help of the Manage Booking option.
  2. Even, you can add the contact information, and email addresses of your passengers.
  3. You can request tax invoices, change, cancel or redeem, view, or print your customer’s itinerary.
  4. Payment can be done through bank transfer or with the use of credit and debit cards. 

What is the Qantas Cancellation Policy?

If you need to change or cancel your flight after checking in online, you can now undo check-in online or using the Qantas App by following the below instructions:

  1. When you're prepared to change your flight, just enter your information here to retrieve your reservation. Your booking reference, which is on your email of confirmation, is required.
  2. In the Flights panel, click the red 'cancel/voucher' button.
  3. A flight credit or refund creation option should be chosen.

If you change a reservation, you might also be responsible for paying the difference between the new reservation's fare and the previous fare. In case, passengers are not willing to travel and they have canceled flight reservations, then they will receive the cancellation fees. On the other hand, Passengers will receive the fees based on per person and booking.

If passengers cancel the flights within 72 hours before the scheduled departure time, then flights will be rebooked on the next available day. So, this is Qantas Cancellation Policy and every airline follows the policy. Additionally, passengers can request a refund and they will receive their money.

Qantas Refund Policy

You can request a refund or flight credit for your flight reservation if you made it through by going to Manage Booking and selecting the Cancel/Voucher tab.

When you cancel your reservation, depending on the terms of your fare type, you can receive a refund.

Due to the current situation, Qantas has quickly seen a spike in the number of refund requests. Refund claims from customers are still being handled in priority order according to lodgment dates. There are several requests, and airlines are processing them as rapidly as they can. Passengers will get an email as soon as the refund is completed.

Here are the steps where you will get the refunds for canceled flights, overbooked flights, and delays. Let’s have a look into the following circumstances where customers will receive the refund:

  • If airlines have to cancel the flight and they are unable to provide you with adequate substitute arrangements.
  • If the flight delays cause passengers to postpone their trip.
  • If there is a significant change to the flight time and airlines are unable to rebook on a suitable alternative flight.
  • If airlines make passengers miss a Qantas flight for which you have a confirmed reservation and you need to connect.
  • If you have a confirmed reservation yet airlines are unable to transport the customers.

Qantas Baggage Policy

Last but not least, keep in mind that no single piece of checked baggage can weigh more than 32kg (70lb), and all cabin baggage, including musical instruments, must fit under the overhead compartment or the available seat in front of passengers.

For travelers traveling domestically in Australia as well as internationally in first, business, and premium economy, Qantas has a liberal carry-on policy. This allows travelers the option of bringing either one bigger normal carry-on bag or two significantly smaller ones (not including the personal item).

International economy passengers (traveling outside of the Americas) receive a free 66 pounds of checked luggage (30 kg).

Qantas Carry-on Permit

All passengers on domestic and foreign flights are free to carry one private item.

All travelers on international flights, as well as those in first, business, and premium economy on domestic flights: 2 x 41-inch (104-cm) bags with 1 piece each up to 22 pounds (10 kg), or 1 x 45-inch (114 cm) bag.

How Do I Talk to a Live Person at Qantas Customer Service?

If you want to connect to the customer support team of Qantas Airlines, then call +61 2 8222 2439 from overseas. Dial 13 13 13 to connect with Qantas Australia booking, cancellation, baggage, and any other services. Passengers can always feel free to dial the Qantas customer service number for clarifying their doubts.

Passengers can connect with the Qantas Customer support team through chat, email support, and through calls. You have to go to the official website of Qantas for searching the contact details.

FAQs Qantas Booking

What is the Qantas Flight Reservations Process?

You can choose to book an airline ticket online for a one-way, round-trip, multi-city, or LTC flight. Don’t miss to type in the departure, arrival time, class, and number of passengers if you are planning to reserve Qantas flight tickets. In the end, passengers have to click the search button.
Within 24 hours of placing the appointment, you will receive an email with reservation confirmation details.

How can you Manage Qantas Booking?

With the help of the Qantas Manage Booking option, you can edit and update information after making the reservations. You will get an option to retrieve and re-print your eTicket itinerary and amend other booking Details, and special service Requests of the passengers.

What is the Cancellation Policy of Qantas?

Within 72 hours of the intended departure time, if there is a delay or cancellation, we will rebook passengers for free on the next Qantas flight that suits their requirements. As an alternative, passengers might be eligible for a refund.

What is the Refund Policy of Qantas?

Once your trip is over, submit your refund claims. Each person and each service must file a separate refund request. Enter your last name and Qantas Booking reference to ask for your refund, and then click "Continue" to have your booking information retrieved for you.

What is the Baggage Policy of Qantas?

Last but not least, remember that no single piece of checked baggage may weigh more than 32kg (70lb), and all cabin baggage, including musical instruments, must fit in an overhead compartment or under the seat in front of you.


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